Refund Policy

We aim to make the refund process straightforward and secure:

• Eligibility: Refunds are available only for orders paid via credit or debit card and for items that meet our return policy criteria (damaged, defective, or incorrect).
• Method: Refunds are issued to the original payment method and must match the buyer’s name on the transaction.
• Timeframe: Refunds may take up to 25 business days to reflect in your account, depending on your bank or card issuer.
• Request Process: Email selenophilebyhina@gmail.com with your order number, reason for the refund, and supporting details. Upon approval, we will initiate the refund process promptly.

For any questions, contact us at selenophilebyhina@gmail.com or 0313-2103818.