Privacy Policy

By accessing or using the Selenophile By Hina website, you agree to the terms outlined in this Privacy Policy. We are committed to protecting your privacy and ensuring compliance with applicable data protection laws. This policy explains how we collect, use, store, and protect your personal information.

Our Commitment to Your Privacy

Selenophile By Hina respects your privacy and adheres to data protection principles, ensuring that your personal information is:

  • Processed lawfully, fairly, and transparently
  • Collected for specific, legitimate purposes and not used in ways incompatible with those purposes
  • Kept accurate and up-to-date
  • Retained only for as long as necessary
  • Secured with appropriate technical and organizational measures

Information We Collect

We collect personal information to provide and improve our services, enhance your shopping experience, prevent fraud, and fulfill your requests. Information may be collected when you:

  • Place an order or conduct business with us
  • Subscribe to our newsletters or promotional communications
  • Attend or express interest in our events
  • Contact us with inquiries, complaints, or feedback
  • Engage with us as a business partner or collaborator

The types of information we may collect include:

  • Contact Information: Name, email address, phone number, and shipping address
  • Transaction Details: Order history, payment information, and preferences
  • Website Usage Data: Information collected via cookies, such as browsing behavior and preferences

We collect only the information necessary to fulfill the purpose for which it was provided.

How We Use Your Information

Your personal information is used to:

  • Process and fulfill your orders
  • Personalize your shopping experience
  • Communicate with you about your account, orders, or inquiries
  • Send promotional materials, newsletters, or updates (with your consent)
  • Prevent fraud and ensure the security of our website
  • Conduct marketing, analytics, and service improvements
  • Administer contests, promotions, or surveys
  • Comply with legal obligations

We do not sell, lease, or share your personal information with third parties for marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and user experience. Cookies are small text files stored on your device that collect data about your browsing behavior, such as page visits and interactions. This helps us:

  • Analyze website traffic and performance
  • Detect and prevent fraudulent activity
  • Personalize content and advertisements

We may also use cookies from trusted third-party providers (e.g., YouTube for embedded videos). These third parties may set their own cookies, over which we have no control. You can manage cookie preferences through your browser settings or visit www.aboutcookies.org for guidance on disabling cookies.

Sharing Your Information

We may share your personal information with:

  • Service Providers: Trusted partners who assist with website operations, payment processing, shipping, or customer service, bound by confidentiality agreements
  • Legal Authorities: When required by law or to protect our rights, safety, or property
  • Business Partners: For collaborative events or services, with your consent

All third parties are required to protect your data in accordance with this policy and applicable laws.

Data Security

We implement robust technical and organizational measures to safeguard your personal information, including:

  • Limiting access to authorized personnel only
  • Using secure servers and encryption for data transmission
  • Regularly monitoring and updating our security protocols

In the unlikely event of a data breach, we have procedures to promptly address and mitigate risks, and we will notify you and relevant authorities as required by law.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. For example:

  • Transaction data is kept for as long as needed to process orders and comply with legal requirements
  • Mailing list data is retained until you unsubscribe or request deletion
  • Limited data may be retained to honor opt-out requests

Your Rights

You have the right to:

  • Access, correct, or delete your personal information
  • Opt out of marketing communications
  • Request information about how your data is used
  • Restrict or object to certain data processing activities

To exercise these rights, contact us at selenophilebyhina@gmail.com.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be communicated via email or website notifications. Please review this page periodically for the latest information.

Shipping and Return Policy

At Selenophile By Hina, we strive to ensure your satisfaction with our skincare products. If you receive a damaged, defective, or incorrect item, we will gladly process your return under the following conditions:

  • Eligibility: Returns are accepted only for items that are damaged, defective, or incorrect upon delivery. We do not accept returns for items based on a change of mind or for opened/used products.
  • Timeframe: You must report the issue within 5 days of receiving your order.
  • Process: Contact us at selenophilebyhina@gmail.com or call 0313-2103818, providing your order number, a description of the issue, and photos (if applicable).
  • Return Shipping: Selenophile By Hina covers all return shipping costs for eligible returns.

Once your return is received and inspected, we will notify you of approval and process any applicable refund or replacement.